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Cool Reef Corals llc

Email: info@coolreefcorals.com

SHIPPING:

WE SHIP TO CONTINENTAL US ONLY!!!

All items are shipped priority overnight using FedEx or USPS. It will be $50 flat rate shipping and handling including box, heat or cold packs. You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. Local pick-up is available in Lisle Illinois.

IF YOU WANT TO ADD TO AN EXISTING ORDER THAT YOU HAVE ALREADY PAID SHIPPING ON, WE WILL REFUND THE ADDITIONAL SHIPPING CHARGES.

 WE DO NOT CREDIT OR REFUND ANY SHIPPING COST OTHER THEN WHAT’S STATED ABOVE..

Shipping delays that result in live stock lost will not be covered under the Cool Reef Corals Guarantee. WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.

Returns & DOA Guarantee:

We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package’s arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.

Refunds:

In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price.

Shipping Day:

After your order is placed, you will receive an email from us asking your preferred delivery day. We ship with a delivery day of Tuesday, Wednesday, Thursday and Friday. Saturday delivery is sometimes available, email us if you need Saturday delivery.

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