We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package’s arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.
In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price.
After your order is placed, you will receive an email from us asking your preferred delivery day. We ship with a delivery day of Tuesday, Wednesday, Thursday and Friday. Saturday delivery is sometimes available, email us if you need Saturday delivery.